okjj Privacy Policy — Our Commitment to Protecting Your Information

Introduction

By creating an account or using the okjj platform, you agree to this privacy policy. We understand that many people have concerns about data security online — so on this page, we've explained exactly what happens with your information in plain language, without any complicated legal jargon.

This privacy policy applies to okjj's website, mobile app, and all associated services. When you use okjj, certain information is naturally generated — logins, bets, payments, and so on. This policy provides a full account of how that information is managed.

What Information We Collect

Okjj collects two types of information — what you provide directly, and data generated naturally through your use of the platform. A detailed breakdown is provided below.

Information You Provide

• At registration: Full name, date of birth, mobile number, email address, password.
• During KYC Verification: A copy of your national ID or passport — solely for age and identity verification.
• Payment Timing: Mobile banking number (bKash/Nagad/Rocket) — for payment processing.
• When You Contact Support: Your messages and issue details — kept to help resolve similar problems faster in the future.

Automatically Collected Information

• Device Information: IP address, device type, operating system, and browser — collected for fraud detection purposes.
• Usage data: Pages visited, time spent, and bets placed — collected to help improve the service.
• Transaction history: All deposit, withdrawal, and betting records — retained for legal compliance and dispute resolution.
• Cookies & Tracking: Cookies are used to manage sessions and remember user preferences.

How Your Information Is Used

Okjj uses your information for specific purposes, each of which is clearly outlined below.

To stop receiving promotional emails or SMS, you can opt out at any time via the "Notifications" section in your profile settings. Opting out will not affect essential transaction-related messages.

Data Sharing Policy

Okjj does not sell your data to third parties. However, limited information is shared with certain partners as required to operate the service. Each case is clearly outlined below.

• Payment processors: bKash, Nagad, and Rocket — only the data necessary to complete a transaction. This data is governed by their respective privacy policies.
• Technology Service Providers: For cloud hosting and server infrastructure management — these providers can access data operationally but are not permitted to use it for their own purposes.
• Security analytics services: Anonymised behavioural data is shared for fraud detection and cybersecurity purposes.
• Legal obligations: Data may be disclosed in response to a court order or a lawful request from a government regulatory authority.

Before sharing data with any third party, okjj verifies their data protection standards. Their responsibilities and limitations are defined through data processing agreements.

Cookie Policy

Cookies are small text files stored in your browser or app. okjj uses cookies to enhance your experience and keep the platform running smoothly. Cookies do not contain viruses and cannot access other files on your device.

• Essential Cookies: These cookies are required to maintain your login session and ensure platform security — the platform cannot function without them and they cannot be disabled.
• Functional Cookies: To remember your language preference, dark/light mode, and other settings — so you do not have to reconfigure them every time.
• Analytics Cookies: Page visit frequency and time spent on each section are collected anonymously to help improve the service.
• Security cookies: Used to detect suspicious login attempts and bot activity.

You can disable analytics and functional cookies from your browser settings. However, disabling essential cookies may cause login and payment features to stop working properly.

Data Retention Period

Okjj does not retain data longer than necessary. Retention periods for each data type are listed below.

• Account information: For the duration of account activity and 5 years after closure — in accordance with legal obligations.
• Transaction records: 5–7 years from the date of the last transaction — as required by financial regulators.
• Support Conversations: 2 years after a case is resolved — kept for reference in case a similar issue arises in the future.
• KYC Documents: 5 years from the date of submission — in accordance with regulatory requirements.
• Usage Logs: 90 days — automatically deleted after security analysis.
• Marketing Preferences: Until you opt out.

Your Rights

Okjj grants you a number of important rights regarding your personal data. To exercise any of these rights, please reach out via the Help Center or directly by email.

Once a rights request is submitted, okjj will respond within 30 business days. In urgent cases, we will endeavour to resolve it sooner.

Security Measures

Okjj protects your data through multiple layers of technical and administrative safeguards — not just as a matter of compliance, but as a genuine commitment.

• SSL/TLS Encryption: All communication between you and the okjj website or app is fully encrypted. The lock icon in your browser confirms the connection is secure.
• Data-at-Rest Encryption: Sensitive data stored on our servers is encrypted — even if someone gains server access, they will not be able to read it.
• Two-Factor Authentication (2FA): An OTP is verified at login to provide an additional layer of security.
• Restricted Access: Within okjj's team, only designated staff can access specific data, and every instance of access is logged.
• Regular Security Audits: Regular penetration testing and security audits are conducted by independent third-party experts.

Minors & Protection

Okjj services are intended solely for users aged 18 and above. We do not knowingly collect any information from minors.

Age is verified at registration, and proof of age may be requested as part of the KYC process if there is any doubt. If it comes to light that a minor has created an account using false information, that account will be closed immediately and all associated data will be deleted.

Changes to the Privacy Policy

Okjj may update this privacy policy as needed. When changes are made, the revised date will be shown on this page, and for significant updates, a notification will be sent to your registered email or via the platform.

Continued use of okjj after any updates will be considered acceptance of the revised policy. We recommend reviewing this page from time to time.